ITIL Service Support and Service Delivery Process Model
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Manufacturer: Key Skills ILX
Author: Key Skills ILX
Publisher: Key Skills ILX
ITIL Service Support and Service Delivery Process Model Description
Binding: Wall Chart
EAN: 9780954488420
ISBN: 0954488423
Label: Key Skills ILX
Manufacturer: Key Skills ILX
Book Pages: 2
Publication Date: 2005-12-01
Publisher: Key Skills ILX
Studio: Key Skills ILX
EAN: 9780954488420
ISBN: 0954488423
Label: Key Skills ILX
Manufacturer: Key Skills ILX
Book Pages: 2
Publication Date: 2005-12-01
Publisher: Key Skills ILX
Studio: Key Skills ILX
Editorial Review of ITIL Service Support and Service Delivery Process Model
Key Skills ILX have designed an A3 double sided process model, giving a graphical overview of all major Service Support and Service Delivery Processes. This is an excellent tool to use as part of your preperation for your ITIL examinations.
Customer Reviews of ITIL Service Support and Service Delivery Process Model
Customer Rating:
Review Summary: Too small
Review: This ITIL v2 "Wall Chart" is entirely too small to be proclaimed a wall chart but is laid out well and easy to follow
Customer Rating:
Review Summary: Five Stars (Barely)
Review: Well done. A very useful tool for passing the ITIL exam, especially if you are a visual learner.
Even though it could have been (much) larger, I gave it five stars because of the clarity and accuracy of the diagrams. One of the books I read for the exam stated, "it is impossible to diagram the all the interrelationships of ITIL," but this proves them wrong --this chart has done a very good job of simplyfying a complex set of relationships and providing most important content.
I used this chart and the (boring) IT Foundations by Von Bon and a Transcender Practice Exam as my only study materials and passed Foundations with room to spare.
This chart is a 'keeper'
Customer Rating:
Review Summary: Format is not adequate
Review: This is a great product, but the format, really, is not good. The charts must be separated (they did not) and it's difficult to manipulate it. But, the content it's very, very good.
Customer Rating:
Review Summary: Great immediate insight into ITIL
Review: This is really helpful in having a one-page insight into ITIL's processes, activities and dependencies hanging on the wall.
Must have, especially for ITIL version 3
Customer Rating:
Review Summary: Great presentation material!
Review: Very useful for walking people through ITIL process framework; but only a piece of reference material.
Review Summary: Too small
Review: This ITIL v2 "Wall Chart" is entirely too small to be proclaimed a wall chart but is laid out well and easy to follow
Customer Rating:
Review Summary: Five Stars (Barely)
Review: Well done. A very useful tool for passing the ITIL exam, especially if you are a visual learner.
Even though it could have been (much) larger, I gave it five stars because of the clarity and accuracy of the diagrams. One of the books I read for the exam stated, "it is impossible to diagram the all the interrelationships of ITIL," but this proves them wrong --this chart has done a very good job of simplyfying a complex set of relationships and providing most important content.
I used this chart and the (boring) IT Foundations by Von Bon and a Transcender Practice Exam as my only study materials and passed Foundations with room to spare.
This chart is a 'keeper'
Customer Rating:
Review Summary: Format is not adequate
Review: This is a great product, but the format, really, is not good. The charts must be separated (they did not) and it's difficult to manipulate it. But, the content it's very, very good.
Customer Rating:
Review Summary: Great immediate insight into ITIL
Review: This is really helpful in having a one-page insight into ITIL's processes, activities and dependencies hanging on the wall.
Must have, especially for ITIL version 3
Customer Rating:
Review Summary: Great presentation material!
Review: Very useful for walking people through ITIL process framework; but only a piece of reference material.